Ticketing Assistant - Full Time

11 Oct 2021

Job Title:                          Ticketing Assistant
Department:                   Ticketing
Location:                          Coventry Building Society Arena
Reporting to:                   Ticketing Executive
Hours of work:                35 hours per week which will include match and event days

Closing Date:                   Sunday 17th October 2021

Wasps at Coventry Building Society Arena is looking to recruit a Ticket Office Assistant to work in the Ticket Office.

Reporting to the Ticketing Executive the successful candidate will work in a team selling tickets to supporters on match and event days, helping with queries, etc. Training will be provided.

Responsibilities of the role:

  • Provide excellent and effective customer service to fans and customers at all times
  • Answer queries from fans and customers by telephone, email, or in-person
  • Accurately process ticket sales
  • Arrange and distribute tickets
  • Ensure all data is collected and updated in accordance with GDPR
  • Process debit and credit card sales
  • Daily till reconciliation
  • Advise fans and customers of matches on sale and other products as required
  • To carry out any other duties and tasks required by management within the remit of the post.

Person Specification: 

  • Must be confident with the use of computers.  Training will be given for the in-house ticketing system
  • Previous Ticketing system experience (desirable)
  • Excellent communication skills, both customer-facing and via the telephone
  • Willing to learn and the ability to interact positively with colleagues and fans
  • Self-motivated
  • Flexible
  • Willing to work as part of a team
  • Must be trustworthy and reliable
  • A strong work ethic
  • Ability to work in a busy office environment

Hours of work

35 hours per week working 5 days in 7 (including match and event days).  Additional hours may be needed from time to time to meet the needs of the business

How to apply

Please email your CV and a covering letter to recruitment@cbsarena.co.uk