Casual SIA Response Supervisors

16 Mar 2022

Job Title:            Casual SIA Response Supervisors
Department:     Matchday
Location:            CBS Arena
Reporting to:     Response Manager
Hours of work:  Casual

We are seeking experienced Matchday SIA Response Supervisors for all Arena matchday and other stadium events including sports, exhibitions, corporate functions, and live entertainment events.

Responsibilities of the role:

  • Commence duties at the time stipulated by the staffing team
  • Be responsible for collection, operation, and return of any issued matchday equipment/uniform.
  • Check all your team is present, that they are correctly attired and smart in appearance.
  • Attend event safety briefings.
  • Deliver team briefing ensuring all operatives fully understand their role, responsibilities, and emergency procedures detailed within Safety Briefing documents.
  • Ensure excellent levels of communication and customer service are delivered by your team and yourself.
  • Display a high level of vigilance and proactiveness in identifying, escalating, and resolving any issues or incidents which may occur.
  • Conduct customer ejections in line with venue policy and procedure.
  • Conduct personal and bag searches of customers entering the venue and ensure the team is conducting searches to the required standards at all times.
  • Complete all paperwork including debrief and incident reports
  • Conduct debrief with your direct team and report back any findings to Response Management and/or Chief Steward.
  • Assist with any reasonable task from the Response Managers, Chief Steward, Safety Officer, or Venue Operations Team.

Essential Experience:

  • Experience running a small team of SIA staff at major sporting and music events or experience running a small team of SIA staff within a nightclub or pub environment.
  • Experience in Conflict Management.

Essential Qualifications:

  • Valid SIA Door Supervisor Licence

Desirable Qualifications:

  • Level 2 or Level 3 NVQ in Spectator Safety
  • First Aid
  • Safeguarding

Person Specification: 

  • Excellent communication skills
  • Willing to learn and ability to interact positively with colleagues and fans
  • Self-motivated
  • Flexible
  • Willing to work as part of a team
  • Must be trustworthy and reliable
  • A strong work ethic

Hours of work

This is a casual role and shifts will be made available dependent on the needs of the business.

Shifts will be offered on a casual basis and acceptance of the shift will be required.

How to apply

Please email your CV and a covering letter to stewardstaffing@cbsarena.co.uk